In the app
Delete from Settings
Open Settings, scroll to Account, choose Delete your account, then confirm the warning. You will be signed out when deletion completes.
Account deletion
Delete your Our Pear Tree account.
You can permanently delete your account yourself in the mobile app or on the web. If you cannot sign in, you can send us a deletion request instead. Our Pear Tree is operated by 17576528 Canada Inc. in British Columbia, Canada.
On the web
Use Account and data
Sign in, open Account and data, and type DELETE in the deletion section. You can also go directly to your account controls after signing in.
Can’t sign in?
Ask us to delete it
Email our Privacy Officer at privacy@ourpeartree.com from the address on your account. Write “account deletion request” in the subject. We will verify that the account is yours before deleting it. Do not send passwords, recovery phrases, or family photos by email.
Before you delete
Deletion is permanent. If you want a copy of your memories, create and download a full archive first. Removing the app from your phone does not delete your account or your data.
What happens to your data
Families that only you belong to are deleted with their photos, videos, notes, renditions, and prepared exports. If other people belong to a family, that shared history remains for them and your membership is removed. Where needed, ownership is transferred to a remaining member. Past contributions in the shared history may remain, but they no longer resolve to your deleted account.
Active account records are removed when self-service deletion succeeds, and stored media cleanup begins immediately. We generally complete that cleanup within 30 days. Limited security, legal, billing, or backup records may remain only for the applicable retention period. See our Privacy Policy for more detail.
Questions
Account deletion, plainly.
What is deleted with my account?
We delete your account, sign-in identity, notification settings, exports, and any family archive that belongs only to you. That includes the archive's database records and stored photos, videos, and renditions.
What happens to a family I share with other people?
A shared family stays available to its remaining members. Your membership is removed, ownership is transferred when needed, and earlier contributions that remain in that shared history no longer resolve to your account.
How long does deletion take?
Self-service deletion removes your active account records immediately and starts deletion of associated stored media. We generally complete storage cleanup within 30 days. Limited security, legal, billing, or backup records may remain only for their required retention period.
Should I export my memories first?
Yes, if you want to keep a copy. Account deletion cannot be undone. You can request a full archive from Settings in the app or from Account and data on the web before deleting.